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RasAmla™TERM & CONDITIONS of Ordering, Paying, Shipping and Return/Exchange
Ordering and Paying for orders
What credit cards are accepted on your site?
You may use the following credit cards:
Visa, Master Card at this time. We are planning on adding other credit cards soon.
Do you accept cash or checks, echecks or PayPal for online orders? Unfortunately, we cannot accept cash or check but do accept Paypal as a form of payment at this time.
Who can I contact if I have questions about credit charges, order status or returns and refunds?
You can get in touch with a customer service representative via e-mail at: [email protected]. Please provide your name, address, order number and date, quantity and products ordered and your specific question, to enable a more helpful response from us.
What is your exchange and return policy?
Please see Return Policy link below for details.
How will I know if my order has been shipped?
An e-mail confirmation with an order number and brief summary will be sent to you shortly after your order is successfully processed and payment is made through the credit card gateways.
Shipping Details:
Domestic--Standard Shipping (Please allow 5 to 7 business days for delivery)
International Shipping:
We currently only ship to the domestically to the 48 contiguous states.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.
Sales Tax (tax applies to subtotal amount)
Companies like us selling over the Internet are subject to the same sales tax collection requirements as many other retailers. Please take a look at the tax we are required to collect:
STATE RATE: NJ 7.0%
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at [email protected].
Maximum Purchase Amount:
We regret that we must limit orders to a maximum purchase of $500 (not including shipping fees and sales tax) per customer. If you have any questions please contact us at [email protected] and we will be happy to assist you.
Exchanges and Returns—please read carefully:
We, at RasAmla.com, hope you are 100% satisfied with every purchase you make on our site but can only accept unopened and unused products if a full refundis requested, or if by error we shipped you the incorrect product or defective product. If for any reason you are unhappy with your purchase from RasAmla.com please return it to our Return Center within 30 days with your original receipt, and we will be happy to refund your purchase. Unfortunately, we cannot accept any returns that are more than 20% consumed (studies show that allergic reactions happen within the first 15% of a product's use; in addition in case simple do not like the product you need to determine this within the same initial 20% of product usage) You must contact us about any problem or request to exchange or return products to obtain a RETURN MERCHANDISE AUTHORIZATION # as described below to qualify to the return and any requested Refund, credit or exchange. If an item purchased was a set, we can only complete the refund if the complete set is returned, not individual items. NOTE: if a product does not have the required RMA#, or sufficient name and address information, or is returned RTS (Return To Sender) or Postage due, or if more than 20% used, based on our sole evaluation and judgment, you agree that you will not be eligible for any refund. In addition, in these unauthorized situations, a restocking fee of up to 30% of the Purchase price of the returned items will be charged to the credit card originally used. All refunds will be credited to the original payment method. No cash refunds. Send your package via an insured and prepaid method (we recommend UPS or FedEx) to insure you have proof you sent it back in case it never reaches us--- NOTE: we cannot be responsible for the loss of your return during shipment. Include your packing slip and/or invoice number and please let us know the reason for your return. Shipping and handling fees are not refundable on returns and the return postage must be prepaid by you the returning customer. If we shipped you the wrong product or there is a defect, we will send you a replacement after we receive the incorrect or damaged product, and will reimburse you for the extra shipping cost.
Please email [email protected] for an RMA authorization code. In your email please enter the following information:
Original Receipt number:
Date of Purchase:
Name and address of Purchase Reason for Return:
We will contact you within 7 business days by email or phone with RMA Instructions and the Authorization Code, and the ADDRESS to which to return the product. Please do not send returns without the RMA because the Return Center will not be allowed to accept them for processing and you will not be eligible for a refund, credit or exchange as noted in detail above. BE SURE the RMA and you’re the original purchaser’s NAME AND ADDRESS are clearly marked and legible on the OUTSIDE of the return shipper.
Please Note: Only items purchased on www.RasAmla.com will be accepted for return or exchange by this site and RasAmla Products.
Contact Us
If you have any questions, please contact us at: [email protected]
Privacy Policy
OUR COMMITMENT TO PRIVACY
At RasAmla™ Hair, we respect each site visitor's right to personal privacy.
Personal Information that We May Collect
How We Use and Disclose Your Personal Information
1. Opt-In Communications
2. Communications to Serve You
3. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
Cookies and Other Tracking Methods
Questions and Comments
Personal Information that We May Collect
This Web site is operated by www.RasAmla.com aka “RasAmla Products.™” We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a user registration form, sign in page, or online survey, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date and security cvv type codes. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
When you submit your personally identifiable information on www.RasAmla.com , you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.
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RasAmla Products will not sell, rent, or loan the identities or any other personal and identifiable information regarding its customers to any third party. Any information you give to RasAmla Products will be held with the utmost care and security, and will not be used in a manner to which you have not consented.
When you purchase merchandise through www.ReSamiHair.com, RasAmla.com may automatically place you on a list to receive e-mail informing you about special offers, new merchandise, new services, and beauty tips and trends. If you do not wish to receive these e-mail updates, please send an e-mail to [email protected] and type "remove" in the subject line and RasAmla.com will do its best to remove you from the list promptly.
RasAmla.com may share non-personal aggregate, statistical, or summary information regarding its customers with affiliates, partners, or other third parties, but RasAmla.com will not sell or share any information at the individual customer level.
How We Use and Disclose Your Personal Information
1. OPT-IN COMMUNICATIONS
If you opt-in during RasAmla.com’s registration process or checkout process ( at paypal, Google Checkout or other payment or newsletter sign up processes on our site)or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product information, cosmetics tips or promotions ("“Opt-In Communications”). If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, please send an email to [email protected].
2. COMMUNICATIONS TO SERVE YOU
If you have elected to provide us with your contact information, e.g., by registering at www.RasAmla.com, emailing our Customer Service department or placing an order, you agree that we may provide you with service related announcements concerning RasAmls.com or contact you, by email, phone, mail or other reasonable methods regarding your customer service requests or information or questions about your order.
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3. NO DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION FOR THIRD PARTY MARKETING WITHOUT YOUR CONSENT
We will never provide your personally identifiable information to un-approved or unaffiliated third parties for their use in marketing their products or services to you without your consent.
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Cookies and Other Tracking Methods
Www.RasAmla.com may use a feature of your Internet web browser called a "cookie" to assign a unique identification to your computer. We may place a “cookie” on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. Some of our business partners may also use cookies on www.RasAmla.com . However, we have no access to, or control over, these cookies and do not accept any responsibility for such. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Copyright © 2009 and of TM by and owned by RasAmla Products and RasAmls.com, All worldwide rights reserved.
Questions and Comments:
We have taken great measures to ensure that your visit is a pleasurable one and that your privacy is constantly respected. If you have any questions, comments or concerns about the privacy practices of RasAmls.com and RasAmla Products, please contact us by email at [email protected].
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